Sapphire Claims Management Ltd Personal Injury Claims

Client Charter

Without our clients we would not exist, the following aims and objectives are supplemental and complementary to our complaints procedure.

A Word from the managing director, former Chief Inspector Brian Paine.

There are many companies for you to choose from in the area of Personal Injury Claims.

Do I ring one off the TV?  If that actor says it’s good it must be!

Do I go directly to a solicitor?

Do I use a claim’s agent?

Three important questions.

Many companies use agents to come and see you and explain the basic process. Some deal with you over the telephone, internet and post and often remain faceless, leaving you to work your way through an already traumatic experience – forms, sketches, photographs, more forms. However there are some companies that go beyond the normal bounds and actually offer a good customer service and focus.

At Sapphire Claims Management Ltd we go far beyond the norm, we are truly customer focused. We bring our former police skills to the party. We come to you wherever you are in the country. We complete a detailed and comprehensive file of your incident; we explain the claims process down to the last detail; we make no false or misleading statements; we tell you how we get paid! We submit the full file to our solicitors who will contact you direct to introduce themselves and answer any other questions you may have.

And the cost to you? NOTHING – You get 100% of any Compensation.

Our motto is NOT “No Win, No Fee” It is: WIN OR LOSE – NO FEE* 

* Subject to non-fraudulent claims and conforming to lawful requests from your appointed solicitor